Who we are
Our website address is: https://www.redtransitconsultants.com.
What personal data we collect and why we collect it
Our website does not collect any information unless you choose to submit a support ticket using one of our contact form mechanisms. At that point, your email address and ticket information is required to file to https://freshdesk.com/ so that we may provide support to you.
Apps purchased through the Autodesk App Store or directly through us require several items that we store in our database of clients / licenses in order to provide exceptional service to our product users. We do not publish any of this information outside of our company for public use or viewing.
The items we store in our database are as follows:
- Account email addresses, up to three so that we can send emails and stay in touch regarding product updates and license expiration.
- Company name, address, City, State, Country, and Zip codes are logged in database for license tracking.
- Contact name of person in charge of license management.
- Phone number to use as necessary.
- Computer / Server Name in order to generate licenses.
- Computer / Server Physical Address in order to generate licenses.
Who we share your data with
Your personal data is not shared with anyone. Period.
How long we retain your data
Support ticket contact information is stored in our Freshdesk account and comes up with your information as you submit it. As tickets are resolved and deleted, that information is deleted.
App purchase customers that have purchased an app and have submitted it with us, the data will be held until licenses are expired and no longer renewed. Once expiration happens, emails will be sent requesting if you would desire to continue using the app, if not, we will remove your information from our database.
App Data Collection during usage
Our apps do not collect any data nor do they communicate with our server or any outside servers.
How Can I have my data removed from your system?
If you wish to have your data removed from our system, all licenses must first be expired and you desire to not have your information on our records. Simply send in an email to [email protected]transitconsultants.com and we will remove the information from our system.